Pre-sales Questions

Q. How long have you been in business?
A. We have been providing hosting services since February 2004.

Q. Do you offer an uptime guarantee?
A. We have a 99.9% Uptime guarantee.

Q. Do you backup customer data?
A. Yes we do. All customer accounts are backed up daily, weekly and monthly. Customers may access their backups anytime directly through cPanel. Using our Restore Manager, clients can access backups and individually restore files, email accounts, databases, cron jobs, SSL Certificates even a DNS zone. Backup drives are independent of the server raid drives so even if all four raid drives fail on a server we still have an independent drive with customer data protected.

Q. How long does it take to setup my account?
A. Your account will be setup instantly once payment is completed. Your account details will be emailed to you.

Q. What methods of payment do you accept?
A. Currently we accept VISA, MasterCard, American Express, Discover, VISA/MC debit cards and PayPal payments.

Q. Do you offer a money back guarantee?
A. We have a 30-Day unconditional money back guarantee no questions asked.

Q. What do I need to do to receive the 30-day money back guarantee?
A. You must cancel within the first 30 days, contact billing through our support desk under Billing/Management notify us you wish to cancel. Your money will be refunded within 24 hours.

Q: Do you offer a site builder?
A: Yes we include RvSiteBuilder free for all of our hosting and reseller packages.

Q. Can I upgrade or downgrade my account?
A. Yes, you may at anytime, there is no additional charge. You may do so automatically through our billing portal.

Q. Are you a Reseller?
A. No, own our servers and the are collocated at the DuPont Fabros DC, in Elk Grove Village IL, just out side of Chicago IL.

Q. Do you have a PHP information page?
A. Yes, you can view PHP configuration for PHP 5.

Q. Do you charge a set up fee?
A. No we do not charge a set up fee.

Q: Do you allow Adult Content?
A: No, we do not allow adult content.

Q: What PHP Version do you offer?
A: Our server defaults are set to PHP 5.4. With our PHP Selector in cPanel you can choose to run versions 5.3, 5.4, 5.5 and 5.6.

Q: Do you offer unlimited disk space or bandwidth.
A: No matter what hear out there offering unlimited bandwidth our disk space is just a marketing scam. It is impossible to offer unlimited disk space and bandwidth from machines that have a physical limits. No we do not. We simply tell our customers the truth while some of our competitors choose to basically lie to their clients.